find answers to our most commonly asked questions below:
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General Information
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How We Work
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Payments & Pricing
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Other
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1. WHY SHOULD I CHOOSE THE RESUME FIX?
We are top professional resume writers who have the tools you need to be successful in your career. The Resume Fix has knowledge of the entire hiring process and we offer extensive experience writing resumes, carrying current memberships and certification with the Professional Association of Resume Writers and Career Coaches (PARW/CC). We also possess advanced degrees and training in the areas of career development and workforce psychology.
2. DO YOU OFFER ANY GUARANTEES?
The Resume Fix offers a 60-day interview guarantee – If you don’t receive an uptick in interviews after we complete your documents, then we have more work to do. Our team will revise your resume at no additional charge. We are not happy, unless you are happy!
3. WHAT TYPES OF CUSTOMERS DO YOU WORK WITH?
We work with customers from all walks of life and all career levels to include: students, early career, mid-career, and executives earning $100K+. It does not matter if you have 0 years of experience or 25+, we are equipped to write resumes that capture your unique career history. We also write resumes for transitioning military, Federal applicants, professionals requiring a curriculum vitae (CV) as well as international applicants.
4. WHAT INDUSTRIES DO YOU HAVE EXPERIENCE WITH?
As top professional resume writers we have worked with almost all types of industries and position types. Our clients range from entry-level to senior executives in Fortune 500 companies. Some of our most popular industries include: Marketing, Sales, Finance & Accounting, Retail, Technology, Healthcare, Oil & Gas. We also write for very unique, niche industries. Check out our full list of industries here.
5. WHAT TYPES OF RESUMES DO YOU WRITE?
We write various types of resumes including traditional, federal, graphic, and curriculum vitae (CV) variations. We base the selection of resume type based on the client's target job(s), background and industry. We will then select the format of resume which could include a chronological, functional or combination styles of writing.
6. HOW DO I CONTACT YOU IF I HAVE QUESTIONS ABOUT MY ORDER?
At The Resume Fix, we value customer service and are always available to assist! Feel free to contact us via email, phone call, text message, or by directly scheduling a meeting with a representative. Our normal business hours are M-F 9am to 5pm EST. In most instances you will receive a response on the same business day in which you are calling. Messages received after hours we will answered on the following business day and in the order in which they were received.
7. WHAT IS AN APPLICANT TRACKING SYSTEM (ATS)?
Applicant Tracking Systems (ATS) are Human Resource software programs used by employers to facilitates the employment process, making sorting through a pile of resumes much easier than doing so manually. Fundamentally, these systems gather, read, sort, and output resumes dependent on algorithms for keywords, including employment titles and industry buzzwords, contingent upon the employer’s unique framework for who they are searching for in a candidate.
Applicant tracking systems are customized and prepared to pre-screen candidates before their resumes ever make it to the hands of a real person. These systems can manage a large number of resumes to determine who is the best and most brilliant candidate – those candidates the system deems qualified enough for a possible interview.
8. I WANT A GENERIC RESUME & THIS IS WHAT I'M USED TO. WHY WON'T YOU WRITE ME A GENERIC RESUME?
While a one-size-fits-all approach may seem advantageous when applying for several job openings at once, the truth is that a generic resume will actually dilute the application process, reducing your chances for being invited for interviews. This has to do with the increasing popularity of targeted keywords and buzzwords that today's employers are searching for.
Today, generic resumes do very little to distinguish you from other job seekers, especially when it comes to keyword optimization and beating the Applicant Tracking Systems (ATS). The most effective resumes today are those that are targeted to a specific career track. Such resumes incorporate appropriate keywords and phrases to ensure a correlation is made between your unique skills and the requirements of the job description.
In addition, generic resumes that have not been targeted to a specific career track can lead many hiring managers to view you as someone who is unwilling to put forth the effort and time necessary to tailor your resume to their specific needs. In short, we are here to see you succeed and a generic resume would do you a great disservice in today's competitive job market.
We are top professional resume writers who have the tools you need to be successful in your career. The Resume Fix has knowledge of the entire hiring process and we offer extensive experience writing resumes, carrying current memberships and certification with the Professional Association of Resume Writers and Career Coaches (PARW/CC). We also possess advanced degrees and training in the areas of career development and workforce psychology.
2. DO YOU OFFER ANY GUARANTEES?
The Resume Fix offers a 60-day interview guarantee – If you don’t receive an uptick in interviews after we complete your documents, then we have more work to do. Our team will revise your resume at no additional charge. We are not happy, unless you are happy!
3. WHAT TYPES OF CUSTOMERS DO YOU WORK WITH?
We work with customers from all walks of life and all career levels to include: students, early career, mid-career, and executives earning $100K+. It does not matter if you have 0 years of experience or 25+, we are equipped to write resumes that capture your unique career history. We also write resumes for transitioning military, Federal applicants, professionals requiring a curriculum vitae (CV) as well as international applicants.
4. WHAT INDUSTRIES DO YOU HAVE EXPERIENCE WITH?
As top professional resume writers we have worked with almost all types of industries and position types. Our clients range from entry-level to senior executives in Fortune 500 companies. Some of our most popular industries include: Marketing, Sales, Finance & Accounting, Retail, Technology, Healthcare, Oil & Gas. We also write for very unique, niche industries. Check out our full list of industries here.
5. WHAT TYPES OF RESUMES DO YOU WRITE?
We write various types of resumes including traditional, federal, graphic, and curriculum vitae (CV) variations. We base the selection of resume type based on the client's target job(s), background and industry. We will then select the format of resume which could include a chronological, functional or combination styles of writing.
6. HOW DO I CONTACT YOU IF I HAVE QUESTIONS ABOUT MY ORDER?
At The Resume Fix, we value customer service and are always available to assist! Feel free to contact us via email, phone call, text message, or by directly scheduling a meeting with a representative. Our normal business hours are M-F 9am to 5pm EST. In most instances you will receive a response on the same business day in which you are calling. Messages received after hours we will answered on the following business day and in the order in which they were received.
7. WHAT IS AN APPLICANT TRACKING SYSTEM (ATS)?
Applicant Tracking Systems (ATS) are Human Resource software programs used by employers to facilitates the employment process, making sorting through a pile of resumes much easier than doing so manually. Fundamentally, these systems gather, read, sort, and output resumes dependent on algorithms for keywords, including employment titles and industry buzzwords, contingent upon the employer’s unique framework for who they are searching for in a candidate.
Applicant tracking systems are customized and prepared to pre-screen candidates before their resumes ever make it to the hands of a real person. These systems can manage a large number of resumes to determine who is the best and most brilliant candidate – those candidates the system deems qualified enough for a possible interview.
8. I WANT A GENERIC RESUME & THIS IS WHAT I'M USED TO. WHY WON'T YOU WRITE ME A GENERIC RESUME?
While a one-size-fits-all approach may seem advantageous when applying for several job openings at once, the truth is that a generic resume will actually dilute the application process, reducing your chances for being invited for interviews. This has to do with the increasing popularity of targeted keywords and buzzwords that today's employers are searching for.
Today, generic resumes do very little to distinguish you from other job seekers, especially when it comes to keyword optimization and beating the Applicant Tracking Systems (ATS). The most effective resumes today are those that are targeted to a specific career track. Such resumes incorporate appropriate keywords and phrases to ensure a correlation is made between your unique skills and the requirements of the job description.
In addition, generic resumes that have not been targeted to a specific career track can lead many hiring managers to view you as someone who is unwilling to put forth the effort and time necessary to tailor your resume to their specific needs. In short, we are here to see you succeed and a generic resume would do you a great disservice in today's competitive job market.
1. WHO WILL WRITE MY RESUME?
The Resume Fix is comprised of a small team of exceptional writers who have a wealth of experience in talent acquisition, human resources and recruitment. All of our Resume Writers are Certified and skilled in advanced resume writing and knowledgeable in the corporate hiring process. We will match you with a Writer based upon their personal experience in your field or experience working with clients with similar backgrounds as yourself.
2. WHAT ARE YOUR TURNAROUND TIMES?
Once the intake call has been completed and we have all the required information, the first draft of your resume will be delivered in 7-10 business days. We do not believe in taking shortcuts with your career or rushing through the creative writing process. Yes, there are services that will turn your resume around very quickly - however, we are not a "churn and burn" service (otherwise known as a resume mill). We take a more thoughtful approach to deliver you the highest quality in services.
In fact, it typically takes 12-15 hours to carefully craft a resume from scratch! We put real time and effort into creating a resume that will get you real results. For more urgent projects we do offer a expedited delivery option. Give us a call to learn more about how to upgrade to this 24 – 48 business hours turnaround service.
3. ARE YOU GOING TO SEND OUT MY RESUME TO RECRUITERS OR HEADHUNTERS?
Yes! This is a service that we offer as a part of our Resume Distribution service. With this valuable service, we take over your application's process, submit them on your resume on your behalf, in addition to distribute your resume among our vast network of recruiters and headhunters. Click here to learn more about this value-added service!
4. WHAT IF I NEED REVISIONS TO THE RESUME DRAFT? HOW LONG WILL THOSE TAKE?
You are allotted up to two rounds of edits and we pride ourselves on quick response times. Edits are typically returned to you within 2-3 business days of the request.
5. WHEN YOU SAY TWO ROUNDS OF EDITS, WHAT DOES THAT MEAN?
When you receive the first draft of your document from we will ask you to carefully review the document and provide us with feedback. We will then make any and all edits that you want to your document, repeating this process up to two times. We would like to note that we pride ourselves in submitting a ready-to-use document the first time around!
6. I THOUGHT I WOULD NEED TO MEET SOMEONE IN PERSON? CAN YOU TELL ME ABOUT WORKING VIRTUALLY?
As a national resume writing service, we help clients from all across the country with their career services needs. We are able to offer a convenient and remote service where you never have to leave the comfort of your own home. We can quickly and efficiently complete your project via telephone, email and video conferencing software with the same level of quality as if you were to work with someone in-person.
7. WHY MUST I COMPLETE A RESUME QUESTIONNAIRE? ISN'T ALL OF THIS INFORMATION ON
MY RESUME ALREADY?
9 times out of 10 if your existing resume is not getting you the results you desire then the best information about you has NOT been included on your current resume. We request the completion of a resume questionnaire because we have very specific questions that help us gather pertinent facts about your career history, and in a very efficient manner.
We want to get you the very best results and we rely on the questionnaire as the foundation for your new resume. We would not be doing our due diligence without asking you these key questions. The questionnaire allows you the time and space needed to thoroughly answer each question versus an on-the-spot phone call where critical information may be missed or misinterpreted. This also prevents unnecessary back-and-forth communications, which can slow down the writing process.
8. WHAT FORMAT WILL I RECEIVE MY DOCUMENTS IN?
We provide drafts of all documents in Microsoft Word and Adobe PDF versions.
1. HOW MUCH DO YOUR SERVICES COST?
At The Resume Fix, we beleive in transparency in all of our operations. As such, we offer flat rate pricing for all services - there are never any hidden fees or surprise charges.
To view pricing for a particular service CLICK BELOW to visit our services pages:
- Resume Writing
- Career Coaching
- Resume Distribution
- eBooks & Guides
** For resumes, princing tiers will depend on your current career level and years of experience. If you are unsure which category you fall under, contact us and we will help you determine which service level fits you best.
2. WHEN DO I SUBMIT MY PAYMENT?
Your project will only begin once payment has been received in full. Due to the unique nature of resume writing (the final product is custom written specifically for you and because of the number of hours and people it takes to prepare your documents), we request pre-payment of all services in advance to kick start your project.
3. DOES THE RESUME FIX OFFER ANY PACKAGE/PRICING BUNDLES?
Yes! We offer bundled as well as a la carte services. All of our services have been priced with the assumption that our clients will purchase more than one service. In fact, on average, our clients purchase between two to three services - typically a resume, cover letter and LinkedIn profile optimization to cover the basics of their job search. Because of this, we discount for multiple services, factoring in cost savings, so you are always getting our best price offer.
4. HOW DO YOU DETERMINE YOUR PRICES?
Our prices may seem expensive to some, but when choosing a service provider to write your resume (the most important document to boost where you are in your career), in short – you will always get what you pay for. Our prices are actually in line with national averages for services and our fees are based on the immense value that we deliver our clients.
We are NOT a resume mill and we DO NOT outsource our projects to inexperienced writers. While many companies charge $50 or $99 for a resume, those are not top-tier services. In fact, those companies often take shortcuts that can actually impede your progress and lengthen how long it takes you to get an interview. In the industry, we call these "churn and burn" services that focus on quantity over quality of work. This is why they charge so little.
We in turn, offer a concierge, white glove style service that is one-on-one and extremely personalized. We will learn as much as we can about you, your personality, and pertinent details about your career to create strategic marketing documents that are a true testament of your personal brand. In fact, it takes us anywhere from 12-15+ hours to create your documents. Our prices fall within this high-caliber level of service.
We also believe our resumes demonstrate their value, particularly when clients call us back saying they received new job offers and salary increases ranging from $10K, $20K to over $30K, all because of the hard work and effort that we put into their projects.
At The Resume Fix, we beleive in transparency in all of our operations. As such, we offer flat rate pricing for all services - there are never any hidden fees or surprise charges.
To view pricing for a particular service CLICK BELOW to visit our services pages:
- Resume Writing
- Career Coaching
- Resume Distribution
- eBooks & Guides
** For resumes, princing tiers will depend on your current career level and years of experience. If you are unsure which category you fall under, contact us and we will help you determine which service level fits you best.
2. WHEN DO I SUBMIT MY PAYMENT?
Your project will only begin once payment has been received in full. Due to the unique nature of resume writing (the final product is custom written specifically for you and because of the number of hours and people it takes to prepare your documents), we request pre-payment of all services in advance to kick start your project.
3. DOES THE RESUME FIX OFFER ANY PACKAGE/PRICING BUNDLES?
Yes! We offer bundled as well as a la carte services. All of our services have been priced with the assumption that our clients will purchase more than one service. In fact, on average, our clients purchase between two to three services - typically a resume, cover letter and LinkedIn profile optimization to cover the basics of their job search. Because of this, we discount for multiple services, factoring in cost savings, so you are always getting our best price offer.
4. HOW DO YOU DETERMINE YOUR PRICES?
Our prices may seem expensive to some, but when choosing a service provider to write your resume (the most important document to boost where you are in your career), in short – you will always get what you pay for. Our prices are actually in line with national averages for services and our fees are based on the immense value that we deliver our clients.
We are NOT a resume mill and we DO NOT outsource our projects to inexperienced writers. While many companies charge $50 or $99 for a resume, those are not top-tier services. In fact, those companies often take shortcuts that can actually impede your progress and lengthen how long it takes you to get an interview. In the industry, we call these "churn and burn" services that focus on quantity over quality of work. This is why they charge so little.
We in turn, offer a concierge, white glove style service that is one-on-one and extremely personalized. We will learn as much as we can about you, your personality, and pertinent details about your career to create strategic marketing documents that are a true testament of your personal brand. In fact, it takes us anywhere from 12-15+ hours to create your documents. Our prices fall within this high-caliber level of service.
We also believe our resumes demonstrate their value, particularly when clients call us back saying they received new job offers and salary increases ranging from $10K, $20K to over $30K, all because of the hard work and effort that we put into their projects.
1. WHAT IF I DO NOT HAVE A CURRENT RESUME?
We love writing resumes from scratch! We will ask you questions to learn as much as possible about your employment history. We will use this information as a starting point for your document and will gather any other information during the writing process, if needed.
2. DO YOU WRITE RESUMES FOR GOVERNMENT POSITIONS?
A – Yes, we do. Federal government positions require a particularly formatted resume and we are familiar with writing those. We are also familiar with the transition from public sector jobs to private sector roles.
3. WHAT IS AN ASCII CONVERSION RESUME?
A – The ASCII resume (pronounced "askee") is a text-based resume that can be read by any computer system - often, computer programs will distort designed/formatted resumes - the ASCII resume keeps all of the resume's information intact and in a legible format.
4. WHAT DOES LINKEDIN OPTIMIZATION MEAN?
LinkedIn Optimization is the strategic use of your platform where all sections of your profile are completed with relevant, keyword optimized content, to attract the right audience, informing them of what you do and the immense value you bring to your industry. The right keywords will help your profile rank higher in the search results of recruiters and hiring managers.
5. HOW WILL YOU UPDATE MY LINKEDIN PROFILE?
Because of restrictions placed by LinkedIn's User Agreement, and for your own protection of privacy, we will not able to login to your personal LinkedIn account. Instead, we provide a standalone document that includes your new content, along with detailed step-by-step instructions on how to update your profile.
6. IS A COVER LETTER REALLY NECESSARY NOWADAYS?
Yes! Cover letters are still relevant - especially if an employer asks you for one. A well-written cover letter introduces you to the employer, helping you to showcase your personality, skills and achievements in a very reader-friendly manner. While a cover letter may not always be required for an application, we recommend having one in your back pocket for instances where the employer does request it.
7. HOW DOES CAREER COACHING WORK?
You may be thinking of working with a career coach for several reasons, including to find a new job, to change careers, to work towards a promotion, or to improve your interview skills, among other concerns. Career coaching is a value-added service where you will work 1-on-1 with a career coach to adust and transform your career path by way of custom guidance and advice.
With career coaching you'll receive:
8. WHAT IS "RESUME DISTRIBUTION"?
With our resume distribution service you can sit back, relax and let us do the heavy lifting when it comes to your job search and submitting applications. We will post your resume on 40+ job sites, extend it to our network of recruiters, and apply for up to 50 jobs at a time on your behalf!
After finalizing your resume package with us, we will conduct a post-project review to reaffirm exactly what it is that you're looking for in your next position. We will then distribute your resume to the top job sites and recruiters within our network and will also apply for positions on your behalf. We will ensure alignment of your experience with the positions we find online and will always maintain utmost confidentiality and security of your information.
We love writing resumes from scratch! We will ask you questions to learn as much as possible about your employment history. We will use this information as a starting point for your document and will gather any other information during the writing process, if needed.
2. DO YOU WRITE RESUMES FOR GOVERNMENT POSITIONS?
A – Yes, we do. Federal government positions require a particularly formatted resume and we are familiar with writing those. We are also familiar with the transition from public sector jobs to private sector roles.
3. WHAT IS AN ASCII CONVERSION RESUME?
A – The ASCII resume (pronounced "askee") is a text-based resume that can be read by any computer system - often, computer programs will distort designed/formatted resumes - the ASCII resume keeps all of the resume's information intact and in a legible format.
4. WHAT DOES LINKEDIN OPTIMIZATION MEAN?
LinkedIn Optimization is the strategic use of your platform where all sections of your profile are completed with relevant, keyword optimized content, to attract the right audience, informing them of what you do and the immense value you bring to your industry. The right keywords will help your profile rank higher in the search results of recruiters and hiring managers.
5. HOW WILL YOU UPDATE MY LINKEDIN PROFILE?
Because of restrictions placed by LinkedIn's User Agreement, and for your own protection of privacy, we will not able to login to your personal LinkedIn account. Instead, we provide a standalone document that includes your new content, along with detailed step-by-step instructions on how to update your profile.
6. IS A COVER LETTER REALLY NECESSARY NOWADAYS?
Yes! Cover letters are still relevant - especially if an employer asks you for one. A well-written cover letter introduces you to the employer, helping you to showcase your personality, skills and achievements in a very reader-friendly manner. While a cover letter may not always be required for an application, we recommend having one in your back pocket for instances where the employer does request it.
7. HOW DOES CAREER COACHING WORK?
You may be thinking of working with a career coach for several reasons, including to find a new job, to change careers, to work towards a promotion, or to improve your interview skills, among other concerns. Career coaching is a value-added service where you will work 1-on-1 with a career coach to adust and transform your career path by way of custom guidance and advice.
With career coaching you'll receive:
- Dedicated career coach who will take a deep dive into where you are in your career; your coach will help you to create a plan of action that will take you to the next level in your career journey
- 1:1 coaching sessions (60-minutes) conducted via telephone or Zoom
- Personalized experience and customized sessions that meet your unique needs and circumstances
- Immersive activities, "homework" assignments, feedback, and support (for the best results we recommend once per week sessions, typically 2-3 sessions to acheive the greatest impact)
- All recordings sent to you via email following each session
8. WHAT IS "RESUME DISTRIBUTION"?
With our resume distribution service you can sit back, relax and let us do the heavy lifting when it comes to your job search and submitting applications. We will post your resume on 40+ job sites, extend it to our network of recruiters, and apply for up to 50 jobs at a time on your behalf!
After finalizing your resume package with us, we will conduct a post-project review to reaffirm exactly what it is that you're looking for in your next position. We will then distribute your resume to the top job sites and recruiters within our network and will also apply for positions on your behalf. We will ensure alignment of your experience with the positions we find online and will always maintain utmost confidentiality and security of your information.
