Important Terms and Conditions
PRIOR TO UTILIZING THIS SITE, YOU SHOULD READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THESE TERMS AND CONDITIONS GOVERN THE USE OF THIS WEBSITE AND OUR SERVICES. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS YOU ARE UNDER NO OBLIGATION TO CONTRACT OUR SERVICES.
GENERAL
By contracting The Resume Fix you are paying for resume writing, career coaching and related career services. You acknowledge that you have read and agree to these Terms and Conditions.
These Terms and Conditions, as provided on this website, may be updated at any time without prior notification or warning.
The Resume Fix name is protected by trademark laws and materials included within this website are protected by copyright laws.
SERVICES POLICY
To ensure timely turnaround of services, it is imperative that you respond promptly to all requests for information, as the basis of your content will only be created based upon the information that you initially provide to us.
All work will be carried out based upon the following:
1. Information provided by you through the company website;
2. Documents that you submit directly to The Resume Fix;
3. Direct telephone contact and information transmitted via e-mail;
3. Any other forms of contact such as documents sent by fax or postal service mail, as well as in-person meetings.
Payment Policy
Use of our services is subject to the payment of a fee (the “Service Fee”) in the amount set forth on the website at the time of purchase. All Service Fees shall be pre-paid via a major debit or credit card.
First Drafts
After all pertinent information has been received and researched, we will send you a first draft of your resume within 7-10 business days. You will be given 30 business days to review the accuracy of this content. If after 30 business days we have not received a request for updates from you, we will assume that you accept the content as is, and your order will be finalized. All resumes completed by The Resume Fix will be sent to you electronically in both Word and PDF formats.
Revisions
Due to the unique nature of our work, if revisions or additions are required you must notify The Resume Fix within the allotted time frame. We work very hard to please every client and our goal is to provide a satisfactory document with your first draft. However, we offer a revision policy that allows for two reasonable revisions. You may request these two rounds of revisions within 30 business days of your order. Revisions requested after this time frame will not be honored and will incur additional charges.
Refunds for Resume Writing
Due to the tremendous amount of value in our services, we do not offer any refunds after the first drafts of your documents have been sent to you. If you need to cancel your order prior to the document(s) being sent to you then please notify us right away. Please allow 10-14 business days for processing in such instances. Because of the unique nature of resume writing services (the final product/service is custom created for you and cannot be re-sold and because of the hours required to construct a resume), we do not refund service payments if the first draft has already been sent to you. However, your 100% satisfaction is always guaranteed and we will revise your resume without additional charge if revisions are required.
Refunds for Career Coaching
Due to the tremendous amount of value in our services and because of the unique nature of coaching services (the service is custom created for you and cannot be re-sold and because of the hours required to construct an individualized coaching plan), we do not refund service payments after your sessions have been completed. If you need to cancel your order prior to delivery of your coaching sessions then please notify us right away. Please allow 10-14 business days for processing in such instances.
Refunds for all other products and/or services
Additional products and services may include, but are not limited to resume distribution, DIY guides and other projects completed upon special request. Such products and services are non-refundable.
Content Sent via E-mail
Please note that many e-mail service providers automatically filter inboxes, resulting in messages being directed to junk/spam folders. It is the sole responsibility of the client to be aware of this and to add us to your address book if necessary. The Resume Fix will make every attempt possible to contact you and deliver your resume. However, The Resume Fix will not be liable for any inability to deliver documents based upon interception by the e-mail service provider or incorrect or invalid e-mail addresses.
60-Day Interview Guarantee
We offer a 60-day interview guarantee which states the following: “Included with each of our resumes is our 60-day interview guarantee which states that if you do not receive an uptick in interviews after we complete your documents, then we have more work to do. Our team will revise your resume at no additional charge. We are not happy, unless you've received an interview.”
While we seek to provide the highest quality products and services, you acknowledge and agree that we do not guarantee employment. We do not promise any customer shall find employment or be hired for positions as a result of our services. Rather, success is dependent on each customer's own commitment to their job search, meeting/exceeding employer(s) requirements, economic conditions, interviewing skills and abilities, criminal history, educational background, and/or prior work history. You understand that the documents composed by The Resume Fix must be marketed properly by you, to produce results.
In no event shall the services of The Resume Fix be construed by a customer as a promise of profit, sales, revenues, or increased wealth or assets. We do not guarantee that any resume, cover letter, or other service or product offered shall meet or exceed the requirements or expectations of a hiring manager or company.
THIRD-PARTY DATA
To the extent any third-party data, results or information is provided as a case study, or otherwise presented to a customer, such information is anecdotal only and The Resume Fix has not performed any independent verification of the statements made by those individuals. Such information, if provided, is provided for exemplar purposes only. Past performance data and testimonials are not to be construed as an indication, promise, or projection of possible future employability or success.
PRIVACY POLICY
Our Commitment to Privacy: Your privacy is very important to us. We use the information you provide about yourself solely for the purpose of completing your order. We do not, under any circumstances share your personal information with outside parties, except to the extent necessary to complete your order. We never use or share the personally identifiable information that you provide in any way unrelated to the ways just described. We use return e-mail addresses, mailing addresses and telephone numbers to provide you with updates about your orders, to provide answers to any questions or concerns that you may have or to send marketing materials. Your e-mail addresses, mailing addresses and telephone numbers are not shared with any outside parties and they are used only for the professional purposes stated above.
LINKS TO THIRD PARTY WEBSITES
Our website and internal systems may provide links, such as hyperlinks or buttons, directing access to third party websites. The Resume Fix does not control or monitor these sites. The Resume Fix shall not be held responsible for any material, information, or content posted on these linked third-party websites. The inclusion of such linked sites does not imply any relationship, association, sponsorship or endorsement between The Resume Fix and the owner(s) of the linked sites. The Resume Fix includes links to these sites solely for your convenience. You are solely responsible for your access of these sites and you will use your own judgment, caution and discretion when using these linked sites.
ACTS OF GOD
The Client acknowledges that The Resume Fix is not responsible for work that is not completed in a timely manner due to acts of God, mechanical failure or other circumstances beyond the control of company.
